Question: When a process fails to satisfy a customer: Question content area bottom Part 1 A . it is quite often the customer's fault. B .

When a process fails to satisfy a customer:
Question content area bottom
Part 1
A.
it is quite often the customer's fault.
B.
it is time to reengineer the process.
C.
it is usually half the customer's fault and half the company's fault.
D.
it is considered a defect

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