Question: When a top management set a short - term goal, such as a 5 0 % increase in customer satisfaction in the next year,

When a top management set a short-term goal, such as "a 50% increase in customer satisfaction in the next year", what of the following things may occur? Select the best answer.
Question 36 options:
the operation department will achieve the goal by introducing a new measurement system.
the marketing department will achieve the goal by actively soliciting positive customer feedbacks.
the IT department will achieve the goal by filtering out those unreasonable comments they consider.
All of the above could happen.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!