Question: When a top management set a short - term goal, such as a 5 0 % increase in customer satisfaction in the next year,
When a top management set a shortterm goal, such as a increase in customer satisfaction in the next year", what of the following things may occur? Select the best answer.
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the operation department will achieve the goal by introducing a new measurement system.
the marketing department will achieve the goal by actively soliciting positive customer feedbacks.
the IT department will achieve the goal by filtering out those unreasonable comments they consider.
All of the above could happen.
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