When a UPS driver "logs on" his deliveryinformation acquisition device (DIAD) at the beginning of his shift each workday, what comes up are two possible ways to make the day's package deliveries: one that uses ORION (So what does ORION do? Instead of searching for the one best answer, ORION is designed to refine itself over time, leading to a balance between an optimum result and consistency to help drivers make the best possible decisions about route delivery)and one that uses the "old" method. The roll-out of ORION hasn't been without challenges. Some drivers have been reluctant to give upautonomy; others have had trouble understanding ORION's logicwhy deliver a package in one neighborhood in the morning and come back to the same neighborhood later in the day. But despite the challenges, the company is committed to ORION, saying that "a drivertogether with ORION is better than each alone."

Is the driver's route decisions a structured or unstructured problems?