Question: When an IT application has built in features that would cost the customer money to switch, the company has combated which of the following forces?

When an IT application has built in features that would cost the customer money to switch, the company has combated which of the following forces?
A. threat of substitute products
B. threat of new entrants
C. threat of rivalry
D. bargaining power of suppliers
E. the bargaining power of buyers
When an IT application has built in features that would cost

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