When applying technology, supply chain professionals play a critical decision$-$making role by investigative and analytical skills to source, evaluate, and select suppliers; influencing and persuading skills to negotiate the best deal for the organization; and a strategic approach to anticipate and prevent future problems. With rapidly changing technology and the evolution of e$-$commerce in supply management, it is difficult to predict what the future will look like, but supply managers must ask themselves the key questions regarding e$-$commerce such as:

Should we be a leader or a follower?

What should be required through e$-$commerce?

What tools should we use to acquire those items?

Who should we use as a service provider?

Should we enter into an alliance and, if so$,$ what type, or should we work privately?

Topic: Digital Fluency and Information Literacy in Balanced Scorecards and Performance Metrics

Course: Supply Chain and Logistics Management