Question: When asking a user questions to gain insight into the issue their computer is having, what question should you ask first? Have you tried updating

When asking a user questions to gain insight into the issue their computer is having, what question should you ask first?
Have you tried updating your machine?
What were you doing on the computer when it quit working?
Do you have important data that will need to be backed up?
Did you turn the computer off and then on again?

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