Question: When asking an indirect question, how can you avoid putting someone on the defensive? Ask closed questions. Summarize their actions before asking the question. Vent
When asking an indirect question, how can you avoid putting someone on the defensive?
Ask closed questions.
Summarize their actions before asking the question.
Vent your frustrations before allowing the conversation to continue.
Maintain eye contact with the person responding instead of the entire audience.
Shift the focus of the question from the person to the decisionmaking process.
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