Question: When asking needs analysis questions you have learned 3 important rules. These are: wait for a response, actively listen, and: Display analytical non-verbal communication. Integrate

When asking needs analysis questions you have learned 3 important rules. These are: wait for a response, actively listen, and: Display analytical non-verbal communication. Integrate FAB statements with your questions. Anticipate the answer, Only ask closed questions to control the sale. Use big words to impress the customer

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3. Identify challenges to good listening and their remedies

4. Identify ethical factors in the listening process

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