Question: When campus visits by prospective students are organized in certain group sessions in the Spring, universities are highly focused on making sure the campus facilities

When campus visits by prospective students are organized in certain group sessions in the Spring, universities are highly focused on making sure the campus facilities are clean, the landscaping is beautiful, and the orientation ambassadors talking to students wear color coded polos with the University logo

.

These all show the importance of

. q,

in conveying service quality.

reliability

responsiveness

assurance

empathy

tangibles

When campus visits by prospective students are organized in certain group

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