When CEO Robert Nardelli took over Home Depot in $2000,$ there was little central control. Store managers acted independently and costs were higher than competitors like Lowes. Nardelli changed the culture to focus on central control and cutting costs. To control costs, store managers were not allowed to choose products for local customers. Employees lost their customerfocused attitudes, and customer service suffered. To repair this, the next CEO, Frank Blake, sought to restore the "Orange Apron" culture. What does this example best illustrate?

Corporate culture evolves naturally from the demands of customers.

Corporate culture is chosen by senior management, and middle managers and employees have little control over it$.$

Corporate culture is created through a collaborative effort that involves not only upper management but also managers and employees.