Question: When Chao last got her drive - through order at the fast - food restaurant, she thought the employee who helped her was cold and

When Chao last got her drive-through order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food
tasted good but was overshadowed by the employee's demeanor. Since then, Chao often complains to her friends about the restaurant based on this
single experience. This is an example of which issue associated with services?
inflexibility
inseparability
impressionability
intangibility
When Chao last got her drive-through order at the fast-food restaurant,

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