Question: When Chengru last got her drive - through order at the fast - food restaurant, she thought the employee who helped her was cold and

When Chengru last got her drive

-

through order at the fast

-

food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee

s demeanor. Since then, Chengru often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?

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