1. When checking understanding, as you talk you should ______.

2. 	a.	watch the other persons nonverbal communication, and if the person does not seem to understand what you are talking about, clarify the message before finishing the conversation
   	b.	keep asking, Do you understand?
   	c.	watch the other persons nonverbal communication, and if the person does not seem to understand, ask them if they have questions
   	d.	keep asking, Do you have questions?

3. 1 points

Question 18

1. Which of the following is not one of the characteristics of active listeners?

   	a.	They look for signs that the other person wants to talk.
   	b.	They ask relatively few questions, and when they do, they ask closed-ended questions.
   	c.	They look at the person and make eye contact.
   	d.	They lean forward and nod their head.

1 points

Question 19

1. Ana works in an office where there is a lot of information flowing through the grapevine. She feels that the gossip and the rumors are reducing productivity. Sometimes she cant focus because of the loud talking and laughing. She mentioned the issue to her boss and his response was, You dont have to listen to what they are saying. You know its just gossip. You can ignore it. Identify the response style of the manager.

   	a.	reflecting
   	b.	advising
   	c.	probing
   	d.	reassuring

1 points

Question 20

1. Marco works in an office where there is a lot of information flowing through the grapevine. He feels that the gossip and the rumors are reducing productivity. Sometimes he cant focus because of the loud talking and laughing. He mentioned the issue to his boss, and his boss said, What exactly are they gossiping about? Is it about you? I am just trying to understand why you are upset. Identify the response style of the manager.

   	a.	reassuring
   	b.	advising
   	c.	reflecting
   	d.	probing