Question: When consumers have problems with a website, their evaluations of e-service quality will be based on _______. a. Reliability, privacy, and assurance b. Tangibility, efficiency,

When consumers have problems with a website, their evaluations of e-service quality will be based on _______.

a. Reliability, privacy, and assurance

b. Tangibility, efficiency, and fulfillment

c. Responsiveness, compensation, and contact

d. Empathy, efficiency, and expectations

e. Efficiency, fulfillment, reliability, and privacy

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