Question: When dealing with high-touch customers, more innovative ideas are required than when dealing with low-touch customers. * True False A shrug of the shoulders and

When dealing with high-touch customers, more

When dealing with high-touch customers, more innovative ideas are required than when dealing with low-touch customers. * True False A shrug of the shoulders and a roll of the eyes allows implies I don't like you, without uttering a single ord. Better yet, a warm smile and an outstretched hand implies, "I'm so glad to see you." This is Verbal communication. O True False We usually display body language unconsciously. " True False

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