Question: When describing technological solutions that directly support knowledge management processes in SAP company, consider the following aspects and their application at SAP: Support and Maintenance:

When describing technological solutions that directly support knowledge management processes in SAP company, consider the following aspects and their application at SAP:
Support and Maintenance:
How is the Knowledge Management solution maintained?
Who is responsible for the Knowledge Management system, and what are the roles and tasks for updating(modernizating) the solutions?

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