When developing an operations strategy, the step that requires one to know your own strengths is a. Finding order winners, order losers, and order qualifiers b. Assessing core competencies C. Setting the vision/mission d. positioning the firm e. None of the answers are correct. QUESTION 3 To say that services are intangible would mean a. Services cannot be inventoried b. There are low barriers to entry for competitors C. Both a and b d. Neither a norb QUESTION 4 A definition of quality includes price because 4. Only low-cost items have high quality b. None of the answers are correct. C. Our expectations of quality depend on what we pay d. Only expensive items have high quality e. The price should reflect all of the effort necessary for good quality QUESTION 5 Competing on cost requires one to ca. Look for ways to cut expenses in all areas of the business b. None of these are correct C. Have multiple items on hand to handle all types of requests d. Have great communication linkages e. Perform constant training on employees Total Quality Management demands the use of Statistical Process Control because Using numbers makes employees take management more seriously b. Employees should be able to monitor their own work in order to be responsible for quality Employees should not be held accountable for variability outside of their control. d. Both b and c are true. e. None of the answers are correct QUESTION 11 TQM teaches that quality is top down meaning a. Management must also demonstrate quality in their jobs Management should constantly be pushing employees to do better work . The work of lower levels is not that important in determining quality Management must motivate and train their employees to do quality work even if it costs more to do so. e. None of the answers are correct