Question: When errors have been made while delivering a service such that some aspect of the service must be performed again, the resultant cost is called
When errors have been made while delivering a service such that some aspect of the service must be performed again, the resultant cost is called an:
A warranty.
B scrap cost.
C rectification cost.
D external failure cost.When errors have been made while delivering a service such that some aspect of the service must be performed again, the resultant cost is called an:
A warranty.
B scrap cost.
C rectification cost.
D external failure cost.
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