Question: When Gamma Insurers discovers that a data entry clerical error resulted in 3 0 percent of its customers being overcharged for their policies, the CEO

When Gamma Insurers discovers that a data entry clerical error resulted in

30

percent of its customers being overcharged for their policies, the CEO and CFO must decide how to handle the problem. Rather than announce to the customers that they have made a mistake, the CEO and CFO decide to issue the refunds disguised as a "good customer discount." Why would this decision be deemed unethical?

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