Question: When Grace Performance Chemicals sales representatives learned customers were using waterproofing materials to soundproof their cars and to patch boots and tents, the company came

When Grace Performance Chemicals sales representatives learned customers were using waterproofing materials to soundproof their cars and to patch boots and tents, the company came up with seven new product ideas worth millions in sales. This scenario describes what action a company can take to improve the quantity and quality of its marketing intelligence?
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Part 1
A.
Motivate distributors, retailers, and other intermediaries to pass along important intelligence.
B.
Train and motivate the sales force to spot and report new developments.
C.
Set up a customer advisory panel.
D.
Hire external experts to collect intelligence.
E.
Take advantage of government-related data resources.

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