Question: When granting a customer's claim, a business communicator should include an opening in an adjustment message that summarizes the reader's claim and request. presents the

When granting a customer's claim, a business communicator should include an opening in an adjustment message that
summarizes the reader's claim and request.
presents the good news immediately.
explains and clarifies the company's position.
builds goodwill.
When granting a customer's claim, a business communicator should include an

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