When Hershey Foods put a new computer$-$based control system in place in $1999,$ there were so many problems with its installation that it was not able to fulfill a large percentage of its Halloween season chocolate sales that year.$$The downtime created huge costs for the company in terms of inefficiencies and lost sales.$$This is an example of$$

a$.$

damage to culture and reputation due to control$$

b$.$

financial cost due to control$$

c$.$

botched implementation cost due to control$$

d$.$

decreased responsiveness cost due to control$$