When it appears a crisis is imminent in an organization, the crisis management strategy should:

	a.	shift to adjusting messages intended to help people cope with the effects of the crisis.
	b.	provide internalizing information to build a positive public opinion toward the organization.
	c.	shift from internalizing messages to instructing messages that tell the public how to respond to the crisis.
	d.	intensify so that the affected publics know what to do.