Question: When it comes to negative public relations, it's pretty tough to top the sight of a United Airlines passenger being dragged, bloodied and screaming, from

When it comes to negative public relations, it's
When it comes to negative public relations, it's pretty tough to top the sight of a United Airlines passenger being dragged, bloodied and screaming, from a flight. United Airlines management failed to plan for a situation where a passenger refused to get off the plane, and employees made an ad hoc decision to use force. Afterwards, United changed its policies so that employees could follow a better solution in the plans standing single-use forecasted

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