Question: When looking through the daily reports for the past three weeks, the new Front Office Manager Thomas has noticed that room revenues are up, but

  1. When looking through the daily reports for the past three weeks, the new Front Office Manager Thomas has noticed that room revenues are up, but allowances to room revenue are up as well. The report also shows that number of guests who have exceeded or close to exceeding their credit limits have also increased. As the Duty Manager, you have been asked by Thomas to:
  1. investigate THREE (3) possible reasons for such issues to occur;

provide THREE (3) recommendations for improvement.

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