Question: When Maria ordered lasagna for the first time at the Olive Garden, her meal was hot and delicious. Two weeks later, she returned to the

When Maria ordered lasagna for the first time at the Olive Garden, her meal was hot and delicious. Two weeks later, she returned to the same Olive Garden and ordered lasagna again. This time her meal was bland and cold. This example illustrates which one of the service characteristics listed below?

Variability

Intangibility

Perishability

Inseparability

Heterogeneity

When Maria ordered lasagna for the first time at the Olive

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

240 Payroll Accounting Chapter 7: Comprehensive Projects-Paper-Based Versions One-Month Project NOTE! Templates needed to complete these exercises, including one containing year-to-date payroll data,...

Internal Analysis Appendix C: Financial Analysis - Profitability: ( 2 ratios ) Calculate net profit margin and operating profit for last 3 years in table. Show your work. - Profitability...

60% + JOYT 2009 Thes: Leadership Magazine, Darden Restaurants. Clarence Otis Why America Is Addicted to Olive Garden By Chuck Salter On a Tuesday morning in April, the presidents of three of the...

Why America is Addicted to Olive Garden Pace of "In every area where technology can be applied, Durden has a considerable lend on other businesses, says Muller, who has followed the industry for 20...

23 Nickel and Dimed: On (Not) Getting By in America BARBARA EHRENREICH Major changes in welfare legislation in 1996 eliminated cash payments to millions of America's poor, requiring them to find...

Based on the following essay I have to answer these questions; Section 1 what specifically is the problem you will address and what specifically is the solution you are offering? Your solution is...

"write a" Please read Karen Russell's "St. Lucy's Home for Girls Raised by Wolves" on pages 367 - 378 of your textbook or you may also find it on the previous page. Consider the description of the...

Entry 1 Saturday AM "Ask me how I lost 50 pounds." That's what the big button on the old guy's lapel says, but I won't take him up on it. I HATE lapel buttons. They're like walking bumper stickers,...

Outback Steakhouse: Fueling the Fast Growth Company Marilyn L. Taylor, D.B.A Krishnan Ramaya, Ph.D George M. Puia, Ph.D Since the company's initial public offering in June of 1991, Wall Street...

YOU have heard from a great many people who did something in the war, is it not fair and right that you listen a little moment to one who started out to do something in it but didn't? Thousands...

Williams Company is an East Coast producer of electronic furnace air filters. A significant jump in new housing starts in the region has triggered a 25 percent increase in orders for the filter...

Analyze the supply chain of your favorite electronic gadget and compare this with the supply chain of your favorite pair of jeans. How do the supply chains differ? What are potential reasons for this?

Item 2 Time Remaining 1 hour 5 3 minutes 1 7 seconds 0 1 : 5 3 : 1 7 Item 2 Time Remaining 1 hour 5 3 minutes 1 7 seconds 0 1 : 5 3 : 1 7 The predetermined overhead rate is found by dividing total...

Which of the following is the best definition of a cash equivalent? Which of the following is the best definition of a cash equivalent? Short - term, highly liquid investments, readily convertible to...