Question: When Navid bought his iPhone at an Apple store, he asked a customer representative about which type of charger he could purchase for fast -

When Navid bought his iPhone at an Apple store, he asked a customer representative about which type of charger he could purchase for fast

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charging capabilities. The representative confidently recommended a product, but after reading the box, Navid learned that this was the wrong product. He went back to the representative, who was confused himself, and recommended a different product this time. The customer representative clearly failed on which RATER dimension of service quality?

Group of answer choices

Tangibility

Reliability

Responsiveness

Timeliness

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