Question: When negotiations appeared to be going in the wrong direction, an oil refinery and its union representatives agreed to bring in a ( n )

When negotiations appeared to be going in the wrong direction, an oil refinery and its union representatives agreed to bring in a(n)__________. This expert would serve as a facilitator to get negotiations back on track; whereas, if a(n)__________ were solicited by both union and management, that persons decision in the situation would be binding.

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