Question: When negotiations appeared to be going in the wrong direction, an oil refinery and its union representatives agreed to bring in a ( n ,

When negotiations appeared to be going in the wrong direction, an oil refinery and its union representatives agreed to bring in a(n,q, This expert would serve as a facilitator to get negotiations back on track; whereas, if a(n)q, were solicited by both union and management, that person's decision in the situation would be binding.
Multiple Choice
mediator; arbitrator
arbitrator; advocator
mediator; advocator
shop steward; mediator
When negotiations appeared to be going in the wrong direction, an

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