1. When operations managers set goals to reduce shipping time to customers, this is an example of which level of planning?

Multiple Choice

1. Top of Form
2. Corporate-level
3. Business-level
4. Functional-level
5. Team-level
6. Global-level

2. Which of the following is a general guide to action?

Multiple Choice

1. Top of Form
2. Procedures
3. Policies
4. Standard operating procedures
5. Rules
6. Standing plans

3. All of the following are business-level strategies, except:

Multiple Choice

1. Top of Form
2. cost leadership
3. vertical integration
4. focused differentiation
5. differentiation
6. Focused low-cost

4. The goal of GE lighting to reduce production costs by 20% over three years is a _________ goal.

Multiple Choice

1. Top of Form
2. corporate-level
3. business-level
4. functional-level
5. departmental-level
6. global-level

5. "To unleash the power of the internet to deliver the best solutions to Canadians at home, in the workplace, and on the move" is TELUS' __________.

Multiple Choice

1. Top of Form
2. mission statement
3. vision statement
4. goal statement
5. SWOT analysis
6. corporate-level strategy

6. A ______________ is a broad declaration of an organization's overriding purpose intended to identify its products and customers and distinguish itself from other similar organizations.

Multiple Choice

1. mission statement
2. vision statement
3. goal statement
4. SWOT analysis
5. corporate-level strategy

7. Successful innovation that gives a department something unique that its rivals lack is a(n) __________ strategy.

Multiple Choice

1. low-cost functional
2. corporate-level
3. differentiation
4. efficient
5. focused cost leadership

8. A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals is known as:

Multiple Choice

1. planning
2. strategy
3. SWOT analysis
4. vertical integration
5. multi-domestic strategy