Question: When Procter & Gamble ( P&G ) introduced Liquid Tide to a new segment, consumers in the traditional powdered detergent segment switched to the liquid

When Procter & Gamble

(

P&G

)

introduced Liquid Tide to a new segment, consumers in the traditional powdered detergent segment switched to the liquid product. Rather than real sales growth, P&G simply experienced the shifting of existing customers to a new product. This exemplifies a drawback of multisegment targeting strategy. What is it called?

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