When Rain Inc. started selling a newly designed umbrella, they received multiple customer complaints that the metal bars break suddenly while an umbrella is being opened. The designer team proposed some design improvements, but they were too costly. Seven months later one unlucky customer got a severe eye injury by such a metal bar that broke while the umbrella was being opened. The Rain Inc. will most likely be liable for: Chapter 8: When Rain Inc. started selling a newly designed umbrella, they received multiple customer complaints that the metal bars break suddenly while an umbrella is being opened. The designer team proposed some design improvements, but they were too costly. Seven months later one unlucky customer got a severe eye injury by such a metal bar that broke while the umbrella was being opened. The Rain Inc. will most likely be liable for: Negligence Strict product liability A lack of CSR Rain Inc. is not legally at fault as the customer should have protected her eye while opening the umbrella