Question: When refusing typical requests: Emphasize the refusal and apology to make sure the receiver uAderstands the message Avoid praise and explanation so that the receiver
When refusing typical requests:
Emphasize the refusal and apology to make sure the receiver uAderstands the message
Avoid praise and explanation so that the receiver is not alienated
Focus on the explanation and reasons rather than on the refusal and apologies
When a company must refuse a request for a donation to a charitable organization, how should the refu
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