When reporting these scores to your supervisor, I would emphasize that the mean and median satisfaction scores are both 11.5, indicating that patient satisfaction is average. This suggests that while some patients are highly satisfied, others are not, pulling the average to a moderate level. The wide range of scores (2 to 20) reflects diverse patient experiences. It is important to investigate the factors contributing to both high and low satisfaction to address specific areas of concern and improve overall patient experience. Since there is no mode, it implies that there is no single satisfaction score that is most common among patients. This lack of a dominant score further supports the idea of varied patient experience. Given the moderate average score, there is significant room for improvement, this can be done by focusing on identifying common issues faced by less satisfied patients and enhancing areas where higher scores were achieved