Question: When running a coffee shop, what approach to knowledge management will be used? (Ch. 10, section 1)? Expert systems or AI (Ch 10, section 2)?

When running a coffee shop, what approach to knowledge management will be used? (Ch. 10, section 1)? Expert systems or AI (Ch 10, section 2)? Do they fit in your business plan? Detail which and how. If you dont think they will fit, discuss why not.

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