When the capacity of the bottle is filled, an inspector from Pepsi Company collects three samples and makes four observations. The standard deviation for bottle operations is 56 grammes. Create control charts with three standard deviations for the 250 Grams bottling process using the data below. (Calculate the central tendency, control limits and mention the outer values)

	Time 1	Time 2	Time 3
Observation 1	15.8	16.1	16.0
Observation 2	16.0	16.0	15.9
Observation 3	15.8	15.8	15.9
Observation 4	15.9	15.9	s15.8

B) From your point of view, How the operations strategy and business strategy are related with a real-life example?

A) Assume you have a high volume of client complaints regarding your support team's poor response time. Then, in order to keep consumers pleased, you will most likely need to improve the way your team operates. Use the Deming wheel philosophy (PDCA) to resolve this issue.