Question: When the service provided does not measure up to the firm's or to the industry's standards, it is known as a ) the service design

When the service provided does not measure up to the firm's or to the industry's standards, it is known as
a) the service design and standards gap
b) the service delivery performance gap
c) the communication gap
d) the service planning gap
When the service provided does not measure up to the firm's

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