When the system developers eventually try to return from holiday, they find the airport closed and abandoned, as nobody is being paid any more $$ so their plane cannot even land.... a$.$Who are the customers for the cheque$-$based transaction system? $(3$ marks$)$ b$.$What value did each customer $($group$)$ receive from the cheque$-$based payment system? $(5$ marks$)$ c$.$What service$($s$)$ have been lost as result of the botched change to digital transactions? Hence, what value has been lost by which customers as a result of the change? $(5$ marks$)$ d$.$Identify the key issues with the changeover that would have been avoided if a service management approach had been used for the changeover from cheques to digital transactions. You might find it helpful to consider the most important aspects of change management that could have avoided this disaster. $(14$ marks$)$ e$.$Comment briefly on the apparent ethos of the system developers, and whether it is consistent with a service management approach.