When the unit focusing on business-to-business {BBB} customers develops a new. highly effective customer-tracking system. this system is not shared with the unit focusing on individual retail customers-FUNCTIDNAL When a decision requires coordination between two or more units. such as between sales and logistics, it needs to go to the top of the organization and decision making can be slow-DIVISIDMAL All the employees in a unit work on citrus drinks, like orange juice and lemonade. so they know a lot about the customers for that product line-DWISEONAL Employees who do a particular type of work such as sales or accounting. have more opportunity to develop in-depth expertise-FUNCTIONAL People in manufacturing communicate mostly with other manufacturing employees and relatively little with people in engineering and sales-FUNCTIONAL