Question: When the wedding gift did not arrive when promised, Pamela was very upset. She called the company to complain. The customer service representative apologized, saying

When the wedding gift did not arrive when promised, Pamela was very upset. She called the company to complain. The customer service representative apologized, saying the local post office was short

-

staffed, and offered to have it sent overnight at no charge. The customer service person

s action is an example of

Multiple Choice

service breakdown.

product placement.

product resolution.

service recovery.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

As chief investment officer of a small endowment fund, you are considering expanding the fund's strategic asset allocation from just common stock (CS) and fiXed-income (FI) to include private real...

When the wedding gift did not arrive when promised, Pamela was very upset. She called the company to complain. The customer service representative apologized, saying the local post office was short -...

Please note: This case is based on Daisys actual experiences with a company who manufactures and delivers laptops, but the companys name has been removed to avoid any potential embarrassment. This...

analyze the influence tactics being utilized at Amazon from the article below. I need help addressing the elements listed below. What is the main premise, and what are the supporting points of the...

GUESTIONS-For purposes of this questions, read the article,Inside Amazon.Address the following: Can Covey's teachings be reconciled with management practices at Amazon? If you were a consultant work...

4) Parktown Realty Inc developed an upscale condominium complex. On October 1, Miranda Wine signed an offer to purchase one of the units. Part of that document said, "This offer is irrevocable by the...

AN ARBITRATOR'S DILEMMA: BULLYING OR SELF-PRESERVATION ? INTRODUCTORY NOTES According to Namie (2000), one in every five United States employees was bullied with repeated, deliberately harmful verbal...

Each question needs to be at least one page in length. A total of 9 questions. You will research each question and bring in outside sources to complete each question. Be sure you answer each question...

Case 3 Minnis Service Minnis Service is a television, appliance, and gas engine repair service that is owned and operated by Minnis retail chain. Minnis Service is an autonomous unit whose manager...

Refer to Piaggios financial statements in Appendix A. Compute its debt ratio as of December 31, 2011, and December 31, 2010.

Go to Case 3.1, Cruz v. Fagor America, Inc. Read the excerpt and answer the following questions. (a) Issue: On what preliminary step to litigation does the issue in this case focus? (b) Rule of Law:...

Two true statements about the disclosures required by the EFTA would be that _ _ _ _ _ _ _ _ and _ _ _ _ _ _ _ . ( Choose two correct answers ) Multiple select question. a consumer is not liable for...

Assume it is Monday, May 1, the first business day of the month, and you have just been hired as the accountant for Colo Company, which operates with monthly accounting periods. All of the companys...