Question: When thinking about Customer Value and Satisfaction, satisfied customers q , and dissatisfied customers a . buy again and tell others about their good experiences;

When thinking about Customer Value and Satisfaction, satisfied customers q, and dissatisfied customers
a. buy again and tell others about their good experiences; switch to competitors and disparage the product to others
b. buy again; do nothing
c. tell others about their good experiences; give them another try
d. disparage the product to others; switch to competitors
When thinking about Customer Value and Satisfaction, satisfied customers q, and

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