Question: When two or more staff intervene in a problem situation, what is the role of the Contact? Watching the back of the Cover and avoid

When two or more staff intervene in a problem situation, what is the role of the Contact?

Watching the back of the Cover and avoid participating in the situation directly Taking charge and assuming responsibility for talking to those involved Providing a visible deterrent for problem customers or intervening, if necessary Standing back to get a clear view of those involved, but close enough to reach the situation, if needed

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