Question: When working with guests / customers and dealing with complaints or issues you should do what of the following? a . Listen to what they

When working with guests/customers and dealing with complaints or issues you should do what of the following?
a. Listen to what they have to say before speaking
b. Take the emotion out of the situation and do not take their complaints personally
c. Think about what would solve their problem and satisfy them to make them a return customer/guest.
d. All of these are a good idea when communicating with customers/guests.
When working with guests/customers and dealing with complaints or issues you

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