Question: when writing negative news, you should a) keep the message brief by reading the negative news simply an offering no more than a short apology

when writing negative news, you should
a) keep the message brief by reading the negative news simply an offering no more than a short apology
b) keep the negative message brief but spent as much space as needed on explanatory cushioning words
c) be sure to spend at least a paragraph delivering the negative news
d) Open the message with positive sentence then spent as much space as necessary explaining the negative news
e) avoid talking about the negative news and instead deliver a positive message

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