Question: When writing negative news, you should Multiple Choice keep the message brief by writing the negative news simply and offering no more than a short
When writing negative news, you should
Multiple Choice
keep the message brief by writing the negative news simply and offering no more than a short apology.
keep the negative message brief, but spend as much space as needed on explanatory, cushioning words.
be sure to spend at least a paragraph delivering the negative news.
open the message with a positive sentence, then spend as much space as necessary explaining the negative news.
avoid talking about the negative news and instead deliver a positive message.
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