When you are conducting a remote demonstration, you should record and review the following:

a$.$ Note when you speak and for how long, and how often the customer speaks

b$.$ Note how often you use your company name and product names. IViosi customers do not care what you call your product. All they care aboulis what the product does and how that can help them.

c$.$ Are you looking at the web camera, and therefore the customer, or at your screen?

d$.$ All of the above.