Question: When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should _ _ _ _ _ _ _ .

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should _______.
Question 1 options:
put the bad news first
begin with the main idea
explain all background information first
send the message via e-mail, text message, or IM

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