Question: * When you must refuse typical requests, you should first think about how the receiver will react to your refusal and decide whom or what

*When you must refuse typical requests, you should first think about how the receiver will react to your refusal and decide
whom or what to blame.
where and how to apologize.
how to invite further correspondence.
whether to use the direct or the indirect strategy.
*When you must refuse typical requests, you should first think about

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