(Where will it be done?) It will be 1. According to the business plan, the organisation would like to deliver great customer service by providing training sales staff to provide after sales product support. Activity Objective (What is to be (Why will we done?) do it?) Train sales To multi- Resources Procedures Responsible When? Budget person (How will it be done?) Deliver training staff to skill retail done programs (Who will do it?) Retail outlet 31 managers In house. August Additiona provide product across all T after sales staff and to the 150 product improve retail support the level of outlets. resources available but a after sales product business case is support required. As a manager you need to develop and manage your marketing plan to align with the business plan. Develop a marketing plan where you break the overall activity into small