Question: Which activity is most likely to be value-adding in a customer service process? Question 8 options: Holding calls in a queue Resolving a customer's issue

Which activity is most likely to be value-adding in a customer service process? Question 8 options: Holding calls in a queue Resolving a customer's issue on the first call Transferring calls between departments Documenting calls without providing solutions None of the above

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2. In what way can we say that method affects the result we get?

4. In what way will relationships in a system influence what is reported?